Responsible Gaming
Introduction
Online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Gaming outcomes are determined by chance, and the house always maintains a mathematical advantage. Please gamble responsibly and within your means.
Age Verification
You must be 18 years of age or older to access and use online gaming services in New Zealand. If you are under the legal age, please do not proceed. We take age verification seriously and reserve the right to request proof of identity.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, please seek help immediately:
- Chasing losses by gambling more to recover money lost
- Hiding or lying about the amount of time or money spent gambling
- Neglecting family, work, or other responsibilities due to gambling
- Feeling anxious or irritable when trying to reduce or stop gambling
- Using gambling to escape problems or uncomfortable feelings
- Borrowing money to fund gambling activities
- Experiencing financial difficulties as a result of gambling
- Gambling with larger amounts to achieve the same level of excitement
- Unsuccessful attempts to cut back or control gambling
- Considering gambling a priority over other activities or relationships
Self-Help Tools
Most responsible online gaming platforms offer built-in tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose before stopping play
- Session Time Limits: Set automatic reminders or session cut-offs to prevent extended gambling periods
- Reality Checks: Enable pop-up notifications during play to encourage self-reflection
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
Make full use of these features. Speak with customer support if you need assistance setting up any controls.
Support Organizations in New Zealand
If you or someone you know is struggling with problem gambling, support is available:
- Problem Gambling Foundation (NZ)
Free, confidential support for people affected by problem gambling
Website: www.problemgambling.nz
Helpline: 0800 664 262 (free call)
Email: info@problemgambling.nz - Gamblers Anonymous (NZ)
Free peer support meetings throughout New Zealand
Website: www.gamblersanonymous.org.nz
Helpline: 0800 668 669 - Samaritans Aotearoa New Zealand
24/7 crisis support and counselling
Helpline: 1300 (call or text)
Website: www.samaritans.org.nz - 1737 Suicide and Crisis Lifeline
Free, 24/7 support for people in crisis
Call or text: 1737
Website: www.1737.org.nz
International Support: If you are accessing services internationally, the following organisations may also provide assistance:
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK multi-operator self-exclusion): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
Call to Action
If you think you may have a problem with gambling, please reach out for help today. Problem gambling is treatable, and support is confidential. You are not alone. Contact the Problem Gambling Foundation or another organisation listed above to speak with a counsellor who can provide guidance and support tailored to your situation.
Remember: gambling should only ever be a form of entertainment. If it stops being fun, it's time to seek help.